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Minggu, 23 April 2017

How to fix iTunes errors that say “The network connection was reset”

Everything is online these days, which means we do a lot more downloading than we used to. That’s all well and good until your download stops and iTunes says, “The network connection was reset.”


This error message affects a lot of users, repeatedly interrupting their downloads. Movies, music, and even software updates become impossible to download when this error keeps popping up. Your download progress slows down or resets every time!


We put together this post to show you how to fix it.



Quick Tips


which means we do a lot more downloading than we used to How to fix iTunes errors that say “The network connection was reset”Use these quick tips if you know what you’re doing or follow the full guide below:



  1. Reboot and update your computer.

  2. Turn off Simultaneous Downloads and correct the Date & Time.

  3. Test your Internet connection.

  4. Check Apple’s System Status.

  5. Sign out of iTunes, then sign in again.

  6. Disable your firewall or security software.

  7. Change the DNS your computer uses.

  8. Remove and reinstall iTunes.


Related:



What is a network connection reset in iTunes?


It means your Internet connection failed during the download. Your computer lost connection with Apple’s server — for whatever reason — and couldn’t keep downloading content because of it. 


“Download failed because your network connection was reset.”


A range of different problems can cause this error to appear. It could be Apple’s servers are down, or there could be an issue with your router. Maybe the software on your computer has become corrupt or the network settings are wrong.


Whatever the cause, you can troubleshoot and fix this problem using the steps we’ve laid out below.


What about the 3253 iTunes connection error?


Error code 3253 refers to a network connection error in iTunes. You probably saw this error code in the download window when whatever you were downloading stopped:


“6.6MB of 6.6MB – stopped (err = -3253)”


which means we do a lot more downloading than we used to How to fix iTunes errors that say “The network connection was reset”
This is a common error code to get when your iTunes download fails. Image from Apple Discussions.

This is the same issue as the network connection error mentioned above. That means a range of different problems can cause it. The solutions to fix it are the same as well.


What if iTunes Genius results can’t update because of a network connection?


Some users get a similar iTunes error message: their Genius results can’t be updated because the network connection was lost. This recent issue often comes up when your sync an iCloud music library to Windows.


“Genius results can’t be updated right now. The network connection was lost.”


which means we do a lot more downloading than we used to How to fix iTunes errors that say “The network connection was reset”
There’s a different solution when Genius Results can’t be updated.

Although the error message appears similar, the solution is different. Delete the iTunes Library Genius file to fix Genius results that fail to update.  


How do I delete the iTunes Library Genius on a Mac?



  1. Click the desktop to highlight Finder.

  2. From the menu bar, select Go > Home.

  3. Go to Music > iTunes.

  4. Find the iTunes Library Genius.itdb file and move it to the Trash.

  5. iTunes recreates the file when you restart it.


How do I delete the iTunes Library Genius on a Windows PC?



  1. Open Windows Explorer on your computer.

  2. Open iTunes from the Program Files on your hard drive.

  3. Find the iTunes Library Genius file and delete it.

  4. iTunes recreates the file when you restart it.


What do I do when iTunes says, “The network connection was reset?”


Follow these troubleshooting steps to fix your iTunes network problems. There are a few different steps but you shouldn’t need to follow them all — stop as soon as iTunes can download stuff again.


If you haven’t done so already, make a backup of your computer.


1. Reboot and update your computer


which means we do a lot more downloading than we used to How to fix iTunes errors that say “The network connection was reset”
Have you turned it off and on again? This trick really does work a lot of the time!

This should always be the first thing you try when you get a problem with any of your gadgets. Close all the apps and restart the machine. Then try to download and install new software updates if there are any.


Even though you keep getting a network connection error in iTunes, you might still be able to download software updates for Windows or macOS. If there is a new one, downloading and installing it might fix your iTunes network error.


2. Turn off Simultaneous Downloads and correct the Date & Time


which means we do a lot more downloading than we used to How to fix iTunes errors that say “The network connection was reset”
Turning off Simultaneous Downloads for iTunes is a quick solution that might fix your network connection.

These two suggestions, though unrelated, are both quick and easy to try. And they’ve both been effective solutions at fixing iTunes download errors.


Simultaneous Downloads put a strain on your Internet connection. If you don’t have enough bandwidth it causes connection errors in iTunes. 


An incorrect Date & Time setting also causes problems. The mismatch between your computer and iTunes’ servers leads to the download network error you received.


Turn off Simultaneous Downloads from the iTunes download window:



  1. Open iTunes on your computer.

  2. Click the circular download button in the top right (it’s only visible when a download is in progress).

  3. Uncheck the box that says Simultaneous Downloads.


which means we do a lot more downloading than we used to How to fix iTunes errors that say “The network connection was reset”
You can choose from hundreds to locations so your computer automatically updates your time zone.

Correct the Date and Time on a Mac:



  1. From the menu bar, go to Apple > System Preferences… > Date & Time.

  2. Click the lock in the bottom left and enter your administrator password.

  3. Choose your time zone or manually set the correct Date & Time.


Correct the Date and Time on a Windows PC:



  1. Click the time in the bottom right of the screen.

  2. From the window that appears, click Change date and time settings…

  3. Choose the Change time zone… or manually Change date and time…

  4. Click OK to confirm changes after you correct the date and time.


3. Test your Internet connection


which means we do a lot more downloading than we used to How to fix iTunes errors that say “The network connection was reset”
The easiest way to test your internet connection is by streaming videos online. Image from Wikimedia.

It may seem too obvious, but maybe your Internet connection dropped out. iTunes says, “The network connection was reset,” when that happens.


Restart your router. Then test the connection by loading different webpages and streaming videos online. Try using the Internet from different devices.


Contact your Internet Service Provider if there are connection problems across other devices. Those problems could range from web pages loading slowly to a lack of connection at all.


Disable your VPN if you have one


A VPN (Virtual Private Network) offers great privacy advantages for browsing the web. But it can also cause interferences with services like the iTunes Store, leading to the network connection reset error.


Disable your VPN to see if it affects the quality of your network connection. You may find that iTunes downloads content without any issues after you disable the VPN. 


If this is the case, contact your VPN developer to find a working solution.


4. Check Apple’s System Status


which means we do a lot more downloading than we used to How to fix iTunes errors that say “The network connection was reset”
It’s normally pretty obvious if Apple is experiencing problems when you check their website.

Of course, it’s always possible that Apple’s system is down and iTunes isn’t working for anybody right now. 


Go to Apple’s System Status website to find out if they’re experiencing any problems. 


All the services should have green circles next to them to say they’re working as expected. Look specifically at iTunes in the Cloud and iTunes Store. If Apple is experiencing problems, there’s nothing you can do but wait for them to fix it.


5. Sign out of iTunes, then sign in again


Apple suggests you sign out of your account on iTunes, restart the software, then sign in again. Forcing the iTunes Store to connect to your account again may resolve the network connection errors.


How do I sign out of iTunes?



  1. Open iTunes on your computer.

  2. From the menu bar, go to Account > Sign Out.

  3. Restart iTunes, then go to Account > Sign In…


Update your iTunes account details


After you sign back into iTunes, go to View My Account from the menu bar and ensure your account details are up to date.


Double-check your payment details, billing address, and country or region. Inconsistencies in these details can cause problems when you buy or download content from iTunes.


Sign in to a different administrator account


Log on to a second administrator account on your computer, or create a new account if there isn’t one. Sign into your Apple ID using iTunes and attempt to download your content again.


If you can download without an iTunes network connection error, the problem lies with the files or settings in your original account. Copy important information across to a new account and delete the original.


6. Disable your firewall or security software


which means we do a lot more downloading than we used to How to fix iTunes errors that say “The network connection was reset”
Firewalls are used to protect your computer, but sometimes they can get in the way of other functions. Image from APNIC Blog.

The firewall or security software on your computer could interfere with your iTunes network connection. Reset or disable your firewall and security software to see if this resolves the issue. If it does, contact the software developer for more help.


How do I reset my firewall on a Mac?



  1. Click the desktop to highlight Finder.

  2. From the menu bar, select Go > Go to Folder.

  3. Type the following location and click Go: /var/db/crls/

  4. Delete the following two files: 

    1. crlcache/db

    2. ocspcache.db



  5. Restart your Mac.


How do I check my firewall on a Windows PC?



  1. On your keyboard, press the Windows key or press control+escape.

  2. Click the search button and enter: firewall.cpl

  3. Click the file above to open Windows Firewall.

  4. Select Allow and then click Change settings.

  5. Add iTunes and Bonjour to the Allowed Apps list:

    1. Add iTunes for both private and public networks.

    2. But only add Bonjour for private networks.




Boot into safe mode to automatically disable third-party software


which means we do a lot more downloading than we used to How to fix iTunes errors that say “The network connection was reset”
You can check your Mac is in Safe Mode from the System Information window. Image from Apple Support.

Boot your computer into safe more to automatically disable third-party software. If you’re able to connect to and download from the iTunes Store in safe mode you know the problem is with your security software.


Here’s how to boot a Mac into safe mode.


And here’s how to boot a PC into safe mode.


Security Software and iTunes ports


iTunes requires access to specific network ports to operate correctly. Sometimes iTunes thinks the network connection was reset because security software blocked these ports.


If you use a third-party security software, contact the developer for more help. You need to enable these ports to connect to the iTunes Store. 


7. Change the DNS your computer uses


which means we do a lot more downloading than we used to How to fix iTunes errors that say “The network connection was reset”
A good DNS can make your internet faster, safer, and more reliable. Image from OpenDNS.

Your DNS (Domain Name System) affects the way a computer accesses the Internet. By default, your Internet Service Provider sets the DNS. But you can always change it to potentially safer and faster alternatives, like OpenDNS or Google Public DNS.


Changing the DNS is a successful solution for many users. There are two ways to do it: on your router or on your device.


Follow your manufacturer instructions to change the DNS on your router to affect all devices on your network. Or follow our instructions below for Mac and PC.


How do I change my DNS on a Mac?



  1. From the menu bar, go to Apple > System Preferences… > Network.

  2. On the left, select your current type of connection (Wi-Fi, Airport, etc.). 

  3. Then click Advanced… in the bottom right.

  4. Select the DNS tab and click the + button for DNS Servers.

  5. Enter the following DNS settings to use OpenDNS:

    1. 208.67.222.222

    2. 208.67.220.220



  6. Or enter the following DNS settings to use Google Public DNS:

    1. 8.8.8.8

    2. 8.8.4.4



  7. Make a note of your old DNS settings and remove them using the – button.

  8. Click OK, then click Apply.


which means we do a lot more downloading than we used to How to fix iTunes errors that say “The network connection was reset”
Your choice of DNS affects how fast and secure your internet browsing is.

How do I change my DNS on a Windows PC?



  1. Open Control Panel on your computer.

  2. Go to Network and Internet > Network and Sharing Center.

  3. On the left, choose Change adapter settings.

  4. Right-click Connected to Internet, then go to Properties > Internet Protocol Version 4 (TCP/IPv4).

  5. Click Properties > Use following DNS server addresses.

  6. Enter the following DNS settings to use OpenDNS:

    1. 208.67.222.222

    2. 208.67.220.220



  7. Or enter the following DNS settings to use Google Public DNS:

    1. 8.8.8.8

    2. 8.8.4.4



  8. Click OK.


which means we do a lot more downloading than we used to How to fix iTunes errors that say “The network connection was reset”
A different DNS on your PC could fix your iTunes network connection problems.

8. Remove and reinstall iTunes


It’s possible iTunes has become corrupt and you need to reinstall it. This happens occasionally with any software. It could be the reason iTunes thinks that “The download failed because the network connection was reset.” 


Apple programmed iTunes into the operating software on a Mac, so you can’t uninstall it. You can, however, reinstall the entire macOS to resolve software problems. 


How do I reinstall iTunes on a Mac?



  1. Make a backup of your Mac first.

  2. Go to Apple > Shut Down and wait for your Mac to power off.

  3. Turn on your Mac and immediately hold command+R.

  4. Keep holding both buttons until you see the Apple logo or a spinning globe.

  5. Enter your firmware password if prompted.

  6. When the macOS Utilities window appears, select Reinstall macOS.

  7. Follow the on-screen instructions and wait for the reinstallation to complete.


which means we do a lot more downloading than we used to How to fix iTunes errors that say “The network connection was reset”
iTunes is completely reinstalled alongside macOS.

How do I reinstall iTunes on my Windows PC?


The instructions to remove and reinstall iTunes on a Windows PC vary based on your version of Windows and where you downloaded iTunes from.


For that reason, we suggest following this guide on Apple’s website to remove and reinstall iTunes on a Windows PC.


which means we do a lot more downloading than we used to How to fix iTunes errors that say “The network connection was reset”
After removing iTunes, download it again from Apple’s website.

We hope you never see that pesky “Network connection was reset” error message on iTunes again. Let us know which step worked for you in the comments so we can continue to keep this post up-to-date and helpful.


Check out this other post we wrote to troubleshoot slow downloads from iTunes.


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