Home How-to iPad Cant Play Videos after iOS 10.2 Update, How-To

Rabu, 13 Maret 2019

Cant Play Videos after iOS 10.2 Update, How-To

With an update to Apple’s iOS 10.2, there are some fundamental changes in how videos are stored and played on your iPhone and iPad. The TV app works on iDevices and your Apple TV.  To access on your Apple TV, select the TV app from your Home screen or press the screen icon on your Siri Remote. For iPhones and iPads, tap the TV app on your Home screen.


As with all iOS updates, there is some confusion on how to do things. And of course, there are bugs and errors to work out.  So if you’re unable to play your old videos after this update, read along for some tips on how to fix the issue.



The Videos App is Now Called the TV App


Any new videos that you buy from the app store continue to show up in the TV app, just like they did in the now obsolete Videos App. And any previous video purchases from the store are also automatically available on this new app.


fundamental changes in how videos are stored and played Cant Play Videos after iOS 10.2 Update, How-To


Your Video Content


Tap on the TV app and choose the first option on the bottom of your screen ‘Library.’ All your purchased content and your media from your old Videos app show up here. To find a list of shows and movies that you bought or rented in the iTunes Store, use this Library tab. And if you have any home movies that you transferred to your iPhone or iPad, these too appear in the Library tab. For example, all your TV Shows purchased before updating to iOS 10.2 are now in the Library’s TV Shows section.


Other TV App Tabs


The TV App features four tabs.  Beyond the Library tab, you’ll discover Watch Now, Store, and Search.


Watch Now


The Watch Now tab has two sections–Up Next and Recommendations. The first section, Up Next, shows your current TV Shows and movies.  The second section, Recommendations, features content curated by Apple’s television experts. All content in Watch Now is instantly playable. Watch Now also filters by free content, your subscriptions, purchases, and rentals.


Store


The Store tab installs apps that support the TV app including apps you individually subscribe to, such as Hulu, HBO Now, and so forth. The Store also includes apps that work with your cable or satellite TV subscription such as A&E, BBC, and others. If your pay TV provider supports Single sign-on, then all you do is sign in once to instantly access all the apps included with your pay TV subscription. With the Store tab, browsing the latest TV shows and movies from iTunes is easy too!


But there is a significant obstacle with TV App’s Store.  It doesn’t currently support Netflix or Amazon Video. And the single sign-on feature currently only works with a small group of providers and currently DOES NOT work with Comcast, Time Warner Cable, and Verizon FiOS–the big guns! So the idea is great but until Apple’s TV app gets substantive support from the big cable and satellite providers, single-sign on is still a dream.


Search


The Search tab allows you to find your favorite TV shows and movies by title, cast, or crew. Ask Siri to search for you! The Search tab also shows you what’s trending today. And when you see something you like, just ask Siri to add that TV Show or movie to your Up Next. Or go old school and manually add that movie or TV Show to your Up Next from that content’s page.


Changing the TV App Settings


Just like the old Videos app, changing basic settings is easy through the Settings App.  For iPhones and iPads, go to Settings > TV.  For Apple TVs, go to Settings>Apps>TV.


What you can adjust in TV App Settings



  1. Turn Up Next on or off

    1. If you don’t want to display the viewing history in the TV app on your device—past or future—turn off Up Next

      1. When you turn off Up Next on your device, the setting turns off only on that device, and your viewing information won’t sync to your other devices anymore (until you turn Up Next back on)





  2. Remove content from certain apps

    1. To delete an app’s past or future content from the TV app, select the app that you want to clear. Then choose Remove or Remove and Clear Play History



  3. Clear viewing history

    1. To remove your viewing history from the TV app, select Clear Play History




Cannot Play or Find Videos after iOS 10.2 Update in TV App


Several readers discovered that they cannot find or play their old purchased videos with the new TV app. When you update to iOS 10.2, the TV app is supposed to sync ALL your videos that were previously available in the Videos App.  All this content should show up in the TV app in the Library tab at the bottom.  But many iFolks report they aren’t seeing any content or are unable to play the content that does show up.


If you are experiencing this problem,



  1. Delete the new TV app from your iPhone or iPad. If you are using an iPhone 7 device, make sure to gently touch the app on the screen as opposed to a long press that you were used to in older iPhones. Once the apps start wiggling, you can tap on the ‘X’ button and uninstall the app.

  2. Reinstall the TV app by launching the app store on your device. Search for TV, tap on the cloud icon and next choose OPEN. This action reinstalls the TV app on your iPhone or iPad

  3. Next, re-sync your iPhone or iPad to get the videos back onto your device

  4. Open TV app and test out your video. This should allow you to play your old purchased videos on your iDevice


fundamental changes in how videos are stored and played Cant Play Videos after iOS 10.2 Update, How-Tofundamental changes in how videos are stored and played Cant Play Videos after iOS 10.2 Update, How-To


 


Still, Can’t Find or Play Videos after iOS 10.2 Update? Next Steps


If you didn’t find success using the previous steps to get your videos playing on your iPhone or iPad, delete the videos from your iDevice. Plug your iPhone or iPad into your iTunes account on a computer and re-sync to get the videos back into your device. Some users report success when they delete content and re-synced it back into their devices.


Problems with Downloaded Content for Your Travels Far and Wide?


Double click your home button and close all apps by swiping up. Then go to Settings>iTunes and App Store>Tap your Apple ID and sign out. Next, restart your iDevice. Then sign back in with your Apple ID. Check that WiFi is ON. THEN, open the TV App and verify that your downloaded content appears. If all your content is there, go to Settings and turn ON Airplane Mode. Go back to your TV App and see and if your downloaded content is still there.  If so, try to play it. If everything plays as expected, close the TV App by swiping up and the open it again to test while your iDevice is still in airplane mode.


The Official Word

Apple Support is telling readers that the TV app can play movies offline without an internet connection but to do this, you have to connect your device to a computer and use iTunes to install content onto your iPhone or iPad. When you download content to your iDevice via WiFi and then move into a no-WiFi area, the TV App stills looks for an internet connection to play the content.  How ridiculous is that?  Let’s hope this Apple-oddity get fixed in the next iOS!


Is Your TV App Showing a White Screen?



  1. Go to Settings>Wifi, and toggle WiFi OFF

  2. Go to the TV app, and tap to open it. A video should switch on automatically

  3. Go to Settings>WiFi, and toggle WiFi back ON again. Videos should now work again


 


fundamental changes in how videos are stored and played Cant Play Videos after iOS 10.2 Update, How-To


Reader Tips



  1. One of our readers, Ted, found a great trick for playing downloaded videos without wifi using the new TV app. First, turn OFF wifi, then open the TV app with a cellular data connection.

    1. Tap on the Library icon AND THEN select the downloaded option. Your movies, television shows, and other media content should load AND SHOW UP on your iPad, iPhone, or another iDevice. Once the content appears, toggle airplane mode ON and watch your shows and movies.

    2. The BIG caveat is NOT to close the app (so no swiping up) after doing through Ted’s steps listed above.  Thank Ted for the great tip!!



  2. Another reader suggested the following:

    1. Go to the bottom of the TV app, tap on the Store icon. In the store, scroll all the way to the bottom of the page and select “Free Episodes.” Download one free episode–anything will do

    2. Once that free episode downloads, this reader discovered that their TV App worked normally. And all previous content including home movies synced and populated their Library



  3. A fellow iFolk also noticed that when she force quit the TV app and launch it again, her additional downloaded content showed up!

  4. Some users got around this particular problem by activating the TV widget on their iDevice’s Lock Screen

  5. Open the TV app and start watching a television show and then pause it. Let the TV app run in the background until you are ready to watch without WiFi. Works fine while in airplane mode

  6. This tip uses iTunes.  It’s a pretty drastic and time intensive option. We’re putting this tip here for you to consider since a reader did report it worked. But it’s an involved process. If you want to try it, test it out on a couple of videos first to see if this works for your situation.

    1. To get back all your videos including your Home Movies, all your videos need to be defined as “Home Video.” In iTunes, first, select your iDevice and then select the Movies category. From the list of available movies, select your home movies and press Command + I OR go to the Edit Menu and select Get Info. Navigate to the Options tab and check that Home Video is selected as media kind.  If not, change this setting to Home Video

      1. Alternatively, another reader changed her home movies to the media kind to Movie–and this update worked for her (but not for me–the home video showed a thumbnail but wouldn’t play)



    2. If none of your Home Movies show up in the Movies category but are available in your Photos’ Albums “Videos” or “Slo-Mo,”  you need to manually move these files to your computer (via Photos Share button) and then into your iDevice’s Movies using iTunes




Another Option


Another option that is a popular workaround to view your home videos on your iPhone or iPad is to use a free third party video player like VLC Player. Installing this app allows you to play the videos that are there on your iPad but are currently not showing up on the new TV App after your iOS upgrade.


We highly recommend the Infuse App for those folks that are looking for a better video player than the new TV app.


Videos App Shows iTunes Purchases


The TV app is currently only available to US users on iOS 10.2. Several readers that updated to iOS 10.2 outside the US found that the setting to hide iTunes purchases “Show iTunes Purchases” option is not working and your iPad/iPhone shows all the content instead of just the local content on your device.


If you are having this issue, you need to sign out of iTunes store on your device and access your videos app. This will remove the iTunes purchases and show your local videos. You can then sign back into the iTunes store using your account credentials. This workaround works for now.


Cannot Find My Home videos


This app is still buggy. Users are having a hard time finding their Home videos. Apparently, when you put your iPad into Airplane Mode ( Settings > Airplane mode), the home videos show up in the new TV App. Others users have found that you can overcome this problem by just downloading a free TV episode from the store in the app and then it will list your home videos in the My Library section.


Another option is to first put all your home movies into iTunes> Movies >Home Movies. Then connect your iPhone, iPad, or other iDevice and check the box for syncing movies. Sync your iDevice with iTunes. Then open the TV app, tap the Library and locate the collection: Home Movies.


Cannot Delete Videos from TV App in iOS 10.2, How-To


Surprisingly, we find that there is no easy way for your the iPhone or iPad to delete a video/ episode. We fully expected to see an edit button allowing quick episode deletion.  But that, for now, appears to be missing in action from the TV app.


So we tried several things to see if it was hiding somewhere else.  Long Pressing an episode or trying to swipe left/right etc. did not work. The only way we were able to delete/remove content from the TV app was if the content was downloaded into the iDevice.



  1. Once the content is downloaded and available on your iPhone or iPad, tap and hold on the video for two seconds, and you see the option to Delete. Tap on Delete downloads, and it removes the video from your iPhone

  2. Please note that it does not automatically refresh the status. Even after the delete from the step above, it still shows you the video. You have to restart your device to see the change in status. Upon restarting, the cloud symbol appears again signaling that the content was indeed removed and is now again available for download.


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Thankfully, one of our readers managed to figure out how to delete local video files. Go to Settings>General>Storage and select iCloud Usage and Manage Storage. Now try and tap on the TV app in the drop down to see any locally stored video. You should see your local video files along with an edit button that allows you to deletes individual movie files.


Overall…wait and see


It is still early, but I do miss the old Videos app. The new TV app has some excellent features such as single sign-on that makes it easier to watch content like DirectTV Go on the iPad, but for regular videos, it is probably overkilling.


Other Key Video and TV App Observations in iOS 10.2


Your videos are still available in the Photos App. Tap on Photos app followed by tapping on the Videos folder, and you will find all your synced videos in this section.


Please remember to check out the settings for the new TV app particularly if you are worried about cellular charges.


fundamental changes in how videos are stored and played Cant Play Videos after iOS 10.2 Update, How-To


Tap on Settings > TV > Use Cellular Data for Playback -> Set this to OFF if you only want to use your Wi-Fi for the video playback. You can also choose to set the video playback quality here.


If you have a slow internet or wi-fi connection, make sure to choose Standard definition as opposed to HD in the Purchases and Rentals option.


You should also look at your wi-fi assist option and make sure that it is disabled to prevent cellular over charges. Tap on Settings > Cellular and scroll down to the very bottom. Disable Wi-Fi Assist here. This will prevent your iPhone from automatically using cellular data when you have a weak wi-fi connection.


In Summary,


TV is a brand new app released from Apple. And it takes time and tinkering to get used to it.


What are your thoughts on this app? Do you like this new TV app or would you rather prefer to only use the Videos App as in previous iOS version 10.1 and below?


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